Privacy Policy for KKG Healthcare

Privacy Statement:

KKG Healthcare is committed to processing personal data transparently, responsibly, and in compliance with GDPR – the latest legislation surrounding data protection. We will use details collected during the order process to fulfill your order, create a web account, and for direct marketing in the future. Our lawful basis for processing is based on direct marketing being a legitimate interest. We will ensure minimal risk of harm or distress from our direct marketing by taking steps to put data subjects in an equivalent position to consent, and by making unsubscribing/managing preferences simple and accessible. Marketing will be related to previous purchases with us or be relevant in a general B2B context, if applicable, to the best of our reasonable knowledge.

We will also use personal data for profiling and analysis purposes. We use a limited amount of automated software to make decisions for the purposes of direct marketing. We are committed to only using the minimum amount of personal data necessary. We have concluded that the data we collect is the minimum amount we require to fulfill orders and conduct direct marketing. We have implemented robust security protocols for the storage of all personal data and have various IT security accreditations. We will not sell personal data to any companies outside of KK Global Marketing or its parent group. We will conduct necessary due diligence with any third parties involved in the processing of personal data and only use established, reputable, and compliant partners to the best of our reasonable knowledge. We will ensure that a data subject’s fundamental rights and freedoms are respected at all times. We may also use data for the purposes of ongoing fraud prevention. We may also contact you to inform you of any open baskets we are holding open for you.

1) KK Global Marketing & Your Data

KK Global Marketing is a registered data controller with the relevant authorities. This privacy policy relates to that of KK Global Marketing. Thank you for choosing to purchase from KK Global Marketing. We value the trust of our customers and strive to respect your privacy when handling data relating to the use of our websites and transactions performed on our websites. This policy describes how we collect personal data about you, the type of data we collect, how this data is used, and how you, a valued customer, can control the use of your data by KK Global Marketing.

2) What Data Do We Collect?

In order to process orders and ensure the best possible levels of service, we collect certain personal and company information when you make a transaction. This includes:

• Your Title
• Your Name
• Your Company’s Name
• Your Delivery Address
• Your Payment Address
• Your Payment Details (please note we do not retain this information as all transactions are done via a secure connection with an established payment provider)
• Your Email Address
• Your Telephone Number
• Browsing & Shopping Activities

3) How We Use Your Data

We will primarily use your data to:

• Keep you updated on the status of your order
• Fulfill delivery of your order
• Contact you if there is a query regarding your order
• Contact you in relation to product and/or website reviews
• Verify your identity or perform security and credit checks in relation to larger orders or orders placed via Purchase Order
• Assist with any customer queries
• Create a web account to give you better control and management of your data, whilst providing additional fraud prevention benefits
• Enable functionality of Apps relating to KK Global Marketing businesses
• Enable functionality of Reward Schemes
• Contact you to inform you of any open baskets we are holding open for you (this is where you may have inputted details but failed to complete your order).

In addition, your data including Payment Address and Payment Details will be shared with relevant and reputable third-party banking providers including PayPal, Amazon Payments, Apple Pay, and other secure payment gateways in order to verify and authorize your payment so your order can be processed. All third parties used to process payments are under strict obligation to ensure your personal information is kept private.

Details shared are only used by both parties in order to confirm the customer is who they claim to be for fraud prevention. For credit card payments, we will never store card details and only store a ‘token’ which is recognized by the payment gateway and is a representation of the data stored by them. This token allows us to confirm with the payment gateway that the card is valid and able to be used in the purchase. For PayPal payments, we do not send any personal data before the order is complete. When PayPal is selected as the payment option, we send a session ID to PayPal and once successfully logged into their system, the customer authorizes PayPal to share their details with us from PayPal. At this point, those details are used to complete the order with us. We may then send final address details to PayPal when they confirm the order has been received for continued fraud prevention. The same is true of Amazon Payments and Apple Pay, where the customer logs into these third-party providers and confirms with them that their details may be shared with us in order to complete the transaction. We then may share details of the order back to these providers for continued fraud prevention.

Cookies:

Cookies are small text files that are placed on your computer by websites that you visit. Cookies are a kind of short-term memory for the web. They are stored in your browser and enable a site to ‘remember’ little bits of information between pages or visits. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions, to ensure the website works as expected, and to provide you with other features such as instant chat with our sales team. We may also collect data about the type of device, internet browser, internet service provider, location, and operating system that you use, and which pages you visit and interact with. We do this so we can ensure you have the best user experience and can be presented with more relevant content.

Other cookies that are in use on this website assist us with learning which parts of our websites need additional improvements for the betterment of our users. They also gather website testing results so we can ascertain statistical significance that changes to the site are beneficial to our users.

Information stored in the cookies that are issued by the site is not personally identifiable by us. The value stored in the cookies is an anonymous identifier, which is not linked to any other personal information you may give us during your visit.

We share cookie data with analytics and advertising providers such as Google, Microsoft, and Facebook – for the purposes of conducting online analysis, helping improve our website, and to assist us to market to you with more relevant online advertising. We may also share hashed personal information (such as email, name, phone number, or address) with advertisers to help serve more personalized ads.

If you do not wish to receive these cookies you can easily and safely disable them in your browser, though doing so may affect the functionality of our website to the detriment of your browsing experience.

4) Direct Marketing

1. a) Legitimate Interests We operate on an opt-out basis as we rely on ‘legitimate interests’ as a lawful basis for processing personal data.

We will process your personal data for the purposes of direct marketing of similar products and services from within KK Global Marketing in the future, unless you take the opportunity to opt-out of direct marketing upon completion of your first order with us, or unsubscribe at any point.

We do, however, acknowledge that we deal with some private individuals, and that individual employees of companies who input personal data whilst dealing with us have the right to be informed and the right to object to direct marketing. We have therefore put in place a number of controls to put our customers in an equivalent position of control to consent and to minimize the potential for harm or distress that any unwanted direct marketing could cause. We have concluded these steps to be reasonable and effective in balancing our interest of direct marketing with customers’ rights and expectations under GDPR.

More information on our legitimate interests assessment and justification for the above is available on request.

1. b) Profiling In order to improve our direct marketing efforts, we use carefully vetted third parties to profile our data (further information is available on request). This helps us to ensure that the data we hold is accurate and up to date. It also helps us to classify private individuals and businesses more accurately, which in turn helps us make marketing decisions that are more appropriate to the customer, thus minimizing the potential for harm or distress.

The selected partners we work with in order to profile our data have been subject to due diligence checks, hold various accreditations, and are also subject to a strict data-sharing agreement that prevents the data from being illegally sold on to other companies for the purposes of marketing.

We also use automated software to make decisions based on buying history with us and send direct marketing material using personal data. For example, we may send an automated email one year after your first purchase with us. In order to minimize the risk of any potential harm or distress, these communications are marketing emails that can be unsubscribed from under the same unsubscribe link as all other marketing emails.

Further information on profiling is available on request.

1. c) What You May Receive The privacy of your personal data is of the highest importance to us. We will not share or sell your personal details to any company outside of KK Global Marketing or our parent group for the purposes of sending direct marketing, only to profile data in the interests of accuracy as explained above.

Unless you have requested not to receive promotional material from KK Global Marketing, have unsubscribed, or chosen to opt-out at the point of purchase, we may use your personal information to provide you with other relevant offers and details of promotions relating to your transaction history. We may contact you in a number of ways using the personal data supplied when placing an order which includes:

• Email
• Post
• Telephone

We may also contact you to inform you of any open baskets we are holding open for you (this is where yo